Customer Success Group Leader (Japanese Native Speaker)

Employment Type: Permanent

Location: Central Bangkok (near BTS)

Salary Range: Up to 120,000 THB

About the Role

We are looking for a Japanese-native speaker Customer Success Group Leader to oversee and strengthen relationships with enterprise customers. The role focuses on ensuring customer satisfaction, resolving technical issues, and driving service improvement across operations.

Key Responsibilities

• Lead the customer success and support team for key accounts.
• Act as the primary point of contact for Japanese clients and provide consultation.
• Oversee service quality, incident management, and problem resolution.
• Analyse performance data and implement improvement initiatives.
• Drive collaboration between Thai and Japanese operations teams.

Qualifications & Experience

• Native Japanese speaker with business-level English proficiency.
• 5-10 years of experience in customer success, service delivery, or operations.
• Experience managing enterprise customers in IT or service environments.
• Strong leadership, communication, and reporting skills.
• Knowledge of ITIL processes or project management is an advantage.

What We Offer

• Competitive salary with regional leadership exposure
• Health and family insurance
• Provident fund and performance-based bonuses
• Cross-cultural work environment with long-term stability