Junior Business Analyst (Application Support)

• Position: Junior Business Analyst (Application Support)
• Contract Type: Contract Location:
• Bangkok (Hybrid/Onsite)
• Start Date: Immediately

Key Responsibilities

• Monitor application issues, incidents, and service requests
• Log, track, and follow up on issues; generate status reports and provide updates during weekly meetings
• Perform basic troubleshooting and coordinate with technical teams for resolution
• Coordinate meetings, prepare agendas, and record meeting minutes
• Perform system integration testing (SIT) and assist in user acceptance testing (UAT)
• Prepare user guides and support documentation

Primary Skill Set

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field
• 2+ years of experience in Application Support, Business Analysis, or Project Coordination roles
• Basic understanding of Software Development Life Cycle (SDLC) and application support processes, including incident, problem, and change management
• Basic SQL knowledge is a plus
• Excellent communication, interpersonal, and leadership skills in both Thai and English